Your booking with Walks is flexible and secure — we know how important flexibility is to planning a stress-free trip. We charge no fees for eligible cancellations. Our standard cancellation policy for most of our tours is that cancellations made more than 24 hours prior to tour commencement are eligible for a refund for the full value of your booking, or may be exchanged for future travel credit. Cancellations received within 24 hours of departure, late arrivals, and no-shows after a tour departs are not eligible for refunds. Due to its own ticketing policy, tours that include the Colosseum in Rome are refundable up to 4 days prior to the event. Within 4 days, these tours are non-refundable.
We want you to have a great experience, and we will always do our best to reschedule you for another tour or provide options wherever possible. Please note, this is subject to availability and price changes.
Late Arrivals and No Shows
Due to strict time slots for entry into attractions, we recommend you show up 15 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.
Cancellation Due to Planes, Trains, Automobiles or Illness
The cancellation policy applies to tardiness and no-shows of any kind, including, but not limited to, tardiness due to flight or train cancellations, delays, issues caused by traffic or congestion or illness.
In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do to assist.
We strongly recommend the purchase of travel insurance. We do not take responsibility, if your selected travel insurance policy does not cover losses due to delays, cancellations, illness or medical expenses.
Promotional Sales
Sales or promotional codes are valid for new bookings only. They are not eligible for pre-existing bookings and cannot be applied retroactively.
Amendment Policy
We would be happy to assist you with rescheduling your tour, free of charge, with any requests made more than 24 hours before your tour start time (or within 4 days for tours including the Colosseum). Changes made by the client are subject to real-time availability and price changes. Should you request to reschedule within 24 hours of your tour start time and we can facilitate it, amendment fees are calculated based on actual costs incurred, such as rebooking new attraction tickets. We work with providers and partners to keep any amendment fees to a minimum. Customers can modify existing bookings online on our website.
Changes to this Policy
From time to time, the terms of this policy may change at the Company's discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy for specific tours, please feel free to email us at [email protected].
Updated: April 15, 2024
